🌍 Warranty & After-Sales Service

Overview

We provide a comprehensive warranty and after-sales policy to ensure all telecom equipment meets strict quality and reliability standards.
Every unit is thoroughly tested before shipment, and the warranty period is determined according to the product model, ranging from 1 to 12 months.

1️⃣ Warranty Coverage

Our warranty covers:

• Hardware defects caused by manufacturing or refurbishment issues

• Functional failures under normal usage conditions

• Free repair or replacement of defective units (including parts and labor)

Each product is shipped with a Test Report and Warranty Label showing the warranty duration and inspection details.

2️⃣ Warranty Period

The warranty period is determined according to the specific product model and its condition.
Different models have different warranty durations based on their category and testing level.
Typical warranty terms are as follows:

• 🟢 Up to 12 months warranty

3️⃣ Warranty Procedure

If an issue occurs during the warranty period:

1. Contact our support team with the model number, serial number, and fault description.

2. Our team will assess the issue and provide a response within 24 hours.

3. If necessary, we will arrange return repair or replacement shipment.

4. All repaired or replaced devices are retested before shipment and include updated test documentation.

4️⃣ Warranty Exclusions

The warranty does not apply to:

• Damage caused by incorrect installation, lightning, or power surges

• Unauthorized repair, modification, or disassembly

• Physical damage, corrosion, or water exposure

• Software or configuration issues not related to hardware defects

Paid repair services are available for out-of-warranty equipment.

Our Commitment

We guarantee:

• 💯 100% functional testing before shipment

• 🧾 Warranty period determined by product model (1–12 months)

• ⚙️ Reliable after-sales support and fast issue resolution

We aim to make every purchase safe, transparent, and worry-free for our global customers.